Privacy Policy

About this policy

Aurea Energy Pty Ltd (Aurea Energy, we, us or our) respects your privacy and is committed
to handling your personal information responsibly. This Privacy Policy explains how we
collect, use, store and disclose personal information when you visit our website, contact us
or use our services.

Personal information we may collect

Depending on the services you request, we may collect:

Your name, phone number, email address and postal address
Your installation or property address
Details about your enquiry and the services you are interested in
Electricity bills, energy usage and existing solar or battery system details
Property information relevant to designing or installing a system
Quotation, contract, payment and warranty information
Records of our communications with you
Website usage information, such as your browser type, IP address and pages visited.

The information we collect will depend on your dealings with us.

How we collect information

We may collect personal information when you complete a website form, contact us by
phone, email, social media or in person, request a quote or assessment, purchase a product
or service, provide information about your property or energy use, or make an enquiry,
provide feedback or lodge a complaint.
We may also receive information from third parties, such as referral partners, finance
providers, installers, electricity distributors or other service providers, where relevant to your
enquiry or project.

How we use your information

We may use your personal information to:

Respond to enquiries and provide customer support
Assess your energy needs and prepare quotes and system designs
Supply, install, maintain and support solar and battery systems
Arrange site visits and coordinate work with installers and contractors
Process payments and manage accounts
Assist with warranty claims, rebates, network applications or finance enquiries where relevant
Meet legal and regulatory obligations
Improve our website, products and services
Send service updates or marketing communications, where permitted.

You can ask us to stop sending marketing communications by contacting us or using the
unsubscribe option provided in the message.

Sharing your information

We may share your personal information where reasonably necessary to provide our
services, including with installers, electricians and other contractors; equipment
manufacturers and suppliers; electricity distributors and parties involved in network
approvals; finance providers where you have requested or agreed to a finance application;
service providers assisting with our website, technology, administration, payments or
customer support; and government bodies or regulators where required or authorised by law.

We only share information relevant to the purpose for which it is needed.

Storage and security

We may store personal information electronically or in paper records. We take reasonable
steps to protect the information we hold from misuse, loss, unauthorised access, modification
or disclosure. When we no longer need personal information, we will take reasonable steps
to delete or de-identify it, unless we are required or permitted to keep it.

Overseas disclosure

[To be confirmed before publishing: identify whether Aurea Energy’s website, email, cloud
storage, software or other service providers are likely to receive personal information
overseas. If so, list the countries where practicable.]

Cookies and website analytics

Our website may use cookies or similar technologies to support website functionality and
understand how visitors use the site. You can manage cookies through your browser
settings, although some website features may not work as intended if cookies are disabled.

[Confirm which cookies and analytics or advertising tools the website actually uses before
publishing this section.]

Accessing and correcting your information

You can contact us to request access to the personal information we hold about you or ask
us to correct information that is inaccurate or out of date. We may need to verify your identity
before responding. We will consider your request and respond within a reasonable time.

Privacy concerns and complaints

If you have a concern or complaint about how we handle your personal information, please
contact us using the details below. Please provide enough information for us to understand
your concern. We will review your complaint and respond within a reasonable time. If you are
not satisfied with our response, you may contact the Office of the Australian Information
Commissioner at www.oaic.gov.au.

Third-party websites

Our website may contain links to third-party websites. We are not responsible for their
privacy practices. We encourage you to review their privacy policies before providing
personal information.

Changes to this policy

We may update this Privacy Policy from time to time. The current version will be available on
our website, together with the date it was last updated.

Contact us

For privacy enquiries, access or correction requests, or complaints, please contact:

Aurea Energy Pty Ltd
Phone: 1300 297 494
Email: solutions@aureaenergy.com.au
Website: www.aureaenergy.com.au